Terms

When you book, you reserve my time exclusively. You are paying for the time set aside for you, not only for the service itself.

PAYMENT

Your card is saved when you book, and one of these applies:

• You pay in full when you book. This covers all new clients, and both consultations, whoever books them.
• From your third visit, you can choose to pay in the salon on the day instead.

By booking, you agree that your saved card can be charged for a late cancellation or no-show, as set out below.

OUT OF HOURS

Appointments on Sundays, or that start before 10:00 or finish after 18:00, carry a fixed £15 out-of-hours charge. It is never discounted.

ROOTS AND TOUCH-UPS - PLEASE READ BEFORE YOU BOOK

A roots-and-refresh appointment treats the new growth and refreshes the lengths only. It costs less than an all-over.

You can book it only if both of these are true:

1. Your last treatment was done by me.
2. It was within the time shown below.

• Straightment Semi - 4 months
• Straightment Demi Permanent - 8 months
• Straightment Permanent - 12 months
• Men's treatments - 3 months
• Wavement (perming) - all over only, no roots price

If your last treatment was done anywhere else, or was longer ago than the time above, the lengths need treating again. That is a full all-over treatment at the full price.

If you book a roots appointment when you are not eligible for one, the time set aside will not be enough - see Choosing the right length below.

This is a booking and pricing rule. It is not a promise about how long your result will last.

CHOOSING THE RIGHT LENGTH

Every length takes a different amount of time, so please book the length that matches your hair. Check the hair length guide properly before you book - it is at zoltan-hair.com/measuring-hair-length. If you are still not sure, ask me before you book.

If you book a shorter length than your hair actually is, the time set aside will not be enough. I will take the clients who booked correctly first, and start you as soon as I am free. That may mean waiting. If it cannot be fitted in at all, it is treated as a late cancellation.

Booking a shorter length does not reduce what you pay. If you come in and your hair is longer than the appointment you booked, you are charged the price for your actual length.

PRICES

Prices on the website and in the booking system can change at any time.

The price you are quoted and agree before your treatment starts is the price you pay for that appointment. It does not change afterwards.

Prices depend on how much hair there is. Your length band is confirmed at your consultation on the day, and you are told the exact figure before any work begins.

CHANGES AND CANCELLATIONS

You can move or cancel your appointment free of charge up to 72 hours before it starts. Use the link in your confirmation email.

Inside 72 hours, no changes or cancellations are possible, and the full price of the appointment is due.

A no-show and a late cancellation are the same thing, and are charged the same. You are responsible for the price of the appointment you booked, and that is the amount charged.

If I do manage to fill your place, you will not be charged - and if you have already paid, you will be refunded in full.

Refunds are not automatic. You must request one separately, by email or by WhatsApp message to +44 7875 396751. Any refund is subject to a £10 cancellation fee.

Moving your appointment instead of cancelling it is always free outside 72 hours.

ARRIVAL

Please come with your hair naturally dried, with no styling and no products, unless I have told you otherwise.

Please arrive on time. Your appointment time is the time I have set aside for you.

If you arrive late, I will take the clients who arrived on time first, and I will start you as soon as I am free. That may mean waiting. I will still take you up to 45 minutes late.

More than 45 minutes late and the treatment cannot be fitted in. The appointment is then treated as a late cancellation, and the full price is due.

Depending on how the day is running I may also need to shorten or adapt your treatment. The full price still applies.

YOUR HAIR AND HEALTH HISTORY

Your result depends on what has been on your hair before, and on your health.

Please answer these questions every time you book - not only on your first visit. Things change between appointments, and I need the current picture. What you have had done since I last saw you matters as much as what came before.

Every time, please tell me about:

• any colour, bleach, henna or home dye
• any previous straightening, smoothing, perming or relaxing, wherever it was done
• any medication, medical treatment or condition that affects your hair or scalp
• pregnancy or breastfeeding
• any allergy or reaction you have had to a hair or scalp product

Please answer fully and honestly. I use your answers to choose the product and the strength. There is no wrong answer - there is only missing information.

If something is not told to me, I cannot predict how your hair will behave. Where a result is poor, or the hair is damaged, because information was not given to me, that work is not covered by my free check-up and correction, and any corrective work is charged at the normal price. Where the fault is mine, your rights are unaffected.

By ticking the box below you confirm you have read and accept these terms. Your statutory rights under the Consumer Rights Act 2015 are not affected.

When you book a consultation, you reserve my time exclusively. You are paying for the time set aside for you.

WHAT YOU ARE BOOKING

• In-person consultation, in depth - £74.95, up to 30 minutes.

Every treatment already includes a full consultation in the chair on the day, at no charge. A consultation-only booking is for before you book, or for when you are not booking a treatment at all.

THE FEE

The consultation fee is paid in full when you book. It is payment for my time. It is not part-payment for a treatment. It is not returned, and it does not come off the price of a treatment you book afterwards.

Prices can change at any time. The price you are quoted and agree before the consultation starts is the price you pay for that appointment.

TEST ON THE DAY - IN PERSON ONLY

Where your hair history means a test is needed before a treatment can be booked, I do the test at the in-person consultation.

Whether a test is needed is my decision, not an option. If I say your hair needs testing, I will not do the treatment without it.

The test is £100 and is charged in addition to the consultation fee. You are told the figure before it is done.

A test cannot be done at an online consultation.

WHAT A CONSULTATION IS, AND WHAT IT IS NOT

It is a straight answer about my own treatments: what would suit your hair, what it would cost, and an honest yes or no.

It is not an advisory line. I do not give verdicts on work done in another salon. I do not write reports or statements for complaints or claims. I do not give an opinion on hair I have not seen.

CHANGES AND CANCELLATIONS

You can move or cancel free of charge up to 72 hours before your appointment starts. Use the link in your confirmation email.

Inside 72 hours, no changes or cancellations are possible, and the full fee is due.

A no-show and a late cancellation are the same thing, and are charged the same.

If I do manage to fill your place, you will not be charged - and if you have already paid, you will be refunded in full.

Refunds are not automatic. You must request one separately, by email or by WhatsApp message to +44 7875 396751. Any refund is subject to a £10 cancellation fee.

Moving your appointment instead of cancelling it is always free outside 72 hours.

ARRIVING - IN PERSON

Please come with your hair naturally dried, with no styling and no products, so I can see it as it is.

Please arrive on time. I will still see you up to 15 minutes late, but the appointment still ends at its scheduled finishing time. More than 15 minutes late and it is treated as a late cancellation, and the full fee is due.

YOUR HAIR AND HEALTH HISTORY

• any colour, bleach, henna or home dye
• any previous straightening, smoothing, perming or relaxing, wherever it was done
• any medication, medical treatment or condition that affects your hair or scalp
• pregnancy or breastfeeding
• any allergy or reaction you have had to a hair or scalp product

Please answer fully and honestly. My recommendation is only as good as the information I am given. There is no wrong answer - there is only missing information. If something is not told to me, I cannot predict how your hair will behave, and any recommendation I give is based on an incomplete picture.

By ticking the box below you confirm you have read and accept these terms. Your statutory rights under the Consumer Rights Act 2015 are not affected.